Block 15 · AI Front Desk QA · canonical demo
Sample Service Co. — front-desk audit
Estimated lost revenue
$14,250
across 85 call outcomes flagged for action
Failure buckets
| Bucket | Calls | Lost $ |
|---|---|---|
| Missed revenue Caller asked about emergency AC service; agent said "we close at 5" without offering after-hours pricing. Avg deal $650. |
22 | $14,250 |
| Language mismatch Spanish-speaking caller; agent said "no Spanish, please email." Caller hung up. Avg deal $430. |
18 | $7,800 |
| No followup Quoted; said "we will follow up by Wednesday." No followup logged. Avg quote $360. |
31 | $11,200 |
| Lost to competitor Caller mentioned competitor by name; agent did not counter on price or value. |
14 | $9,100 |
| Handled well Booked or routed appropriately. No action needed. |
102 | — |
| Total recoverable | 85 | $42,350 |
What you do about it
- Fix the easy 18 first. Language mismatch is solvable in week 1 with Block 01 (Bilingual Voice Receptionist). Recovers $7,800 / mo.
- Set up 24h followup automation. Block 12 (Missed Call Recovery) handles all 31 "no followup" buckets automatically. Recovers $11,200 / mo.
- Train on after-hours pricing. One scripted line ("we charge $X for after-hours; want me to schedule?") recovers most of the 22 missed-revenue calls.
For sales
This audit IS the cold pitch. Send the URL during the discovery call. The prospect sees their own number ($14k/mo in flagged-recoverable revenue) before you ask for the meeting. $750 setup (one-time audit) · $1,500 setup + $400/mo (ongoing weekly audit).